Privacy Policy

1.1 Account Information

When you create an account, we collect your name, email address, and password. This information is necessary to create and manage your account, communicate with you, and process transactions.

1.2 Ticket Submission Information

When you submit tickets for sale, we collect event details (name, date, venue), ticket details (section, row, seat numbers, quantity), screenshots or proof of purchase, and any additional information you provide about the tickets.

1.3 Payment Information

We collect your Solana wallet address for payment purposes. We do not store or have access to your wallet's private keys or seed phrases. All cryptocurrency transactions are processed on the public Solana blockchain.

1.4 Transaction Information

We maintain records of all transactions, including submission dates, offer amounts, acceptance timestamps, transfer confirmations, payment amounts, and transaction hashes.

1.5 Communication Data

We collect any information you provide when contacting our support team, including messages, feedback, questions, and attachments.

1.6 Technical Information

We automatically collect certain technical information when you use our Platform, including IP address, browser type and version, device information, operating system, referring URLs, pages viewed, and timestamps of activity.

1.7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze usage patterns, and improve our services. You can control cookies through your browser settings.

We use the information we collect for the following purposes:

• Account Management: Create, maintain, and secure your account
• Transaction Processing: Review ticket submissions, make offers, verify tickets, and process payments
• Communication: Send you transaction updates, offers, payment confirmations, and respond to your inquiries
• Platform Improvement: Analyze usage patterns, identify bugs, and enhance user experience
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Customer Support: Provide assistance and resolve issues
• Marketing: Send promotional emails about our services (you can opt-out anytime)

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Platform, including hosting services, email delivery services, analytics providers, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Blockchain Transparency

Cryptocurrency transactions are recorded on the public Solana blockchain. Your wallet address and transaction amounts are publicly visible on the blockchain. However, your identity is not directly linked to your wallet address by us.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety.

3.5 Business Transfers

If SeasonHub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email of any such change in ownership.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest
• Secure password hashing using industry-standard algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring for suspicious activity and unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account information is retained until you delete your account
• Transaction records are retained for at least 7 years for tax and legal compliance
• Support communications are retained for 3 years
• Technical logs are typically retained for 90 days

When information is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you.

6.2 Correction

You can update or correct your account information at any time through your account settings.

6.3 Deletion

You may request deletion of your account and personal information. Note that we may need to retain certain information for legal or operational purposes.

6.4 Opt-Out of Marketing

You can opt-out of promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.5 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to DNT signals, and we do not respond to them.

To exercise any of these rights, please contact us at privacy@seasonhub.com. We will respond to your request within 30 days.

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@seasonhub.com.

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from your jurisdiction.

When we transfer information internationally, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Our Platform may contain links to third-party websites or services (such as ticketing platforms or cryptocurrency exchanges). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by SeasonHub.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@seasonhub.com or call 1-800-CASH-RESALE.

If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, erasure, and portability of your data
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of a contract, legitimate interests, consent, and legal obligations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: